United Technical Support Services, Inc.

Privacy Policy

Effective Date: January 29, 2026 

United Technical Support Services, Inc. ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.utss.net] use our services, or interact with us, including through SMS/text messaging. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services. 

1. Information We Collect 

We may collect personal information from you in a variety of ways, including: 

  • Personal Data: Information such as your name, email address, phone number, mailing address, and other contact details that you voluntarily provide to us when you register for services, sign up for newsletters, or opt-in to receive SMS messages. 

  • SMS Opt-In Data: When you consent to receive text messages from us, we collect your phone number and consent details. This includes information from opt-in forms, verbal consents, or user-initiated messages. 

  • Usage Data: Automatically collected information such as IP addresses, browser types, device information, and pages visited. 

  • Other Data: Payment information (processed securely via third-party providers), feedback, or communications you send us. 

We collect this information to provide and improve our services, communicate with you, and comply with legal obligations. 

2. How We Use Your Information 

We use the information we collect for various purposes, including: 

  • To provide and maintain our services, including sending SMS/text messages for employee and client communications, sales, and billing purposes. 

  • To communicate with you, respond to inquiries, and send updates. 

  • To personalize your experience and improve our website and services. 

  • For marketing and promotional purposes, with your consent where required. 

  • To comply with legal requirements and prevent fraud or abuse. 

For SMS messaging specifically: 

  • Messages may include employee and client communications. 

  • Message frequency may vary based on your interactions. 

  • Message and data rates may apply, depending on your mobile carrier. 

  • We do not send out any automated SMS messages. 

3. Sharing Your Information 

We do not sell, rent, or share your personal information with third parties for their own marketing purposes without your explicit consent. However, we may share information in the following limited circumstances: 

  • Service Providers: With trusted third-party vendors who assist us in operating our business, such as payment processors, analytics providers, or hosting services. These parties are contractually obligated to use your information only for the purposes we specify and to maintain its confidentiality. 

  • Legal Compliance: If required by law, such as in response to a subpoena, court order, or regulatory request. 

  • Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as a business asset. 

  • With Your Consent: When you explicitly agree to the sharing. 

SMS-Specific Sharing Prohibition: No mobile information, SMS opt-in data, text message consent, or phone numbers will be shared with any third parties or affiliates for their own purposes under any circumstances. SMS consent is not shared with any third-party for their own use. We do not use purchased lists or third-party generated leads for SMS messaging. 

4. Data Security 

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. This includes encryption for data in transit and at rest, access controls, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure. 

5. Your Rights and Choices 

Depending on your location, you may have rights under data protection laws, such as: 

  • Access, correct, or delete your personal information. 

  • Opt-out of marketing communications. 

  • Request information about data sharing. 

To exercise these rights, contact us at [email/phone]. For SMS-specific requests, use the opt-out keywords. 

6. Third-Party Links and Services 

Our website or services may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to review their policies. 

7. Children's Privacy 

Our services are not intended for children under 13 (or 16 in some jurisdictions). We do not knowingly collect information from children. 

8. International Transfers 

If we transfer data outside your country, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses. 

9. Changes to This Policy 

We may update this Privacy Policy from time to time. Changes will be posted here with the updated effective date. Continued use of our services after changes constitutes acceptance. 

10. Contact Us 

If you have questions about this Privacy Policy, contact our Data Protection Officer at: 

  • Email: privacypolicy@utss.net 

  • Phone: 330-562-3330 

  • Address:  10325 OH-43 Ste F
    Streetsboro, OH 44241